TRAVEL SUPPLIERS

August 18, 2018

Travel suppliers are being forced to drive value in increasingly creative ways. From driving ancillary revenue via multiple channels to transforming the reservation process and integrating property management, we help clients drive more revenue and enhance customer service while also delivering efficiencies.

In this age of big data, team can also help travel suppliers make sense of the myriad of data sources through an integrated BI solution that not only empowers analysts, but also provides executive level reporting and dashboards tracking key performance indicators.

 Customer centricity services include:

  • Competitor analysis
  • Omnichannel rationalization
  • Integrated touchpoint strategy
  • Mobile testing center of excellence
  • Roadmap/future-state planning

 content management services include:

Consultants define digital business strategies aligned to business objectives leveraging the latest digital capabilities to produce sustainable competitive advantage. Focus on addressing key issues:

  • Competitor analysis
  • Tools rationalization
  • Message/content optimization
  • Omnichannel strategy

 Point-of-sale services include:

Onsite & decentralized strategy

RFI/RFP management services

Tools rationalization

Implementation

 Customer contact center services include:

  • Workflow analysis
  • Time-based studies & call handling optimization
  • Technology deployment & optimization
  • Ongoing maintenance & support

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